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Billing and Account Information

Metered Services - Electric and Water

Meters are read at different times throughout the month depending upon what part of town the service is located in the usage shown for each month's billing is for the 30 days prior to that month's meter reading date.

For example: If you live in the service area of meter route 02, your meter is read on approximately the first working day of each month. You will be billed for the usage on the last working day of the month, the meter read dates would be from July 1st through August 1st and billed on August 31st for that usage. If you had requested a disconnect on the 24th of August, your final bill would be for usage from July 1st through August 24th and would be deducted from your deposit.

The days of service on your utility bill reflect the days for the meter reads and not for flat rate services.

Flat Rate Services - Sewer and Garbage

Flat rate services are billed from the first of the month through the last day of the month. The flat rate services are prorated depending when your service started. If your service was started on the 15th of the month you would be billed for half a month’s flat rate charge on your bill at the end of the month.

What initial charges will I have?

Charges for connecting electrical and/or water service are $5.00 each. These charges will be included on your first bill. This is the cost of establishing and setting up your account and for the meter reader to read the meter for electric and/or water reads for starting your account.

Where do I send my payment?

Mail in payments should include your bill stub or your account number on your check.  Delays in posting can occur if payment is received with no identifying information.  Mail payments to:
City of Cheney
609 2nd St
Cheney, WA 99004

What happens if I can't pay my bill in full before disconnect day? 

The key to keeping your utility service connected is communication.  The sooner you notify us of your problem, the more chance we have of finding you some sort of assistance.  Waiting until the day before your power is to be shut off for non pay does not give very much time to come up with a solution.  You are encouraged to contact our office at 509-498-9209 as soon as possible after receiving your bill to discuss payment arrangements.  You can also click here to access the flyer that explains what your responsibilities are and assistance options.