Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. The City of Cheney is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangement or bill assistance. This Proclamation does not relieve customer from the obligation to pay for utility services.
The Washington State Utilities and Transportation Commission will serve as the single point of contact within the state for customers seeking bill assistance information. Utilities and Transportation Commission Consumer Hotline: 1-888-333-WUTC (9882) or firstname.lastname@example.org.
The City of Cheney provides locally-owned utility services for the following:
Service addresses may have all four services or any combination thereof. Services at each address are turned on and off as a group and are not eligible for single service selection.
Our snowbird program is available for all homeowners who wish to terminate all services with the exception of electric for a prepaid fee. Please contact our office for details.
Requests to connect or disconnect utility services are accepted at the Finance Department, located in City Hall at 609 2nd Street. All requests can be made in person or completed requests can be received on-line. Same-day service is available for all requests received and processed prior to 3:00 p.m. Monday - Friday, weekends and holidays excluded.