Utility Billing and Collections

Active Utility Accounts

Utility Bills are mailed the last working day of each month.
Utility Payments are due the 15th of each month. Weekend of holiday moves due date to the next working day.
Late fees of $1/service or 1% of total bill are added the day following due date.
A total of two late notices are mailed and a disconnect order notice is delivered the day prior to disconnect day. A $30 fee is added if account receives a disconnect order notice.
Disconnects are performed monthly on all unpaid utility accounts.

All Final bills are due in full two weeks after bill is mailed.
The City will send two reminder notices for payment and a 30 day collection letter giving a final date bill can be paid in full without additional collection fees.
All utility accounts are sent to a 3rd party collection service 60 days after the final bill due date. Collection fees and daily interest are then added to the debt.
Once the account is submitted for collections, all contact, arrangement, and payment must be made to the collection agency. The collection agency will make your payment to the City.
Unpaid utility bills are an unrecorded utility lien on the property and must be paid in full when the property is sold. Fees and interest will continue to accrue on the original debt.