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When the actual bill is lower than the budget bill, the customer gains a "deferred credit" to use towards months where the actual bill is larger than the budget bill amount.
After a 12 month period, your account goes through a "settle-up" process. This means the past 12 months, plus or minus the deferred balance is re-averaged to calculate a new budget bill amount.
Important: If you're not sure whether the situation is a true emergency, officials recommend calling 911 and letting the call-taker determine whether you need emergency help. All other non-emergency calls can be made to 509-535-9233.